What is Lean Six Sigma by Michael L. GeorgeMy rating: 4 of 5 stars
This book is a simple introduction to Lean Six Sigma, an improvement method or engine for eliminating waste in business processes and improving quality (iv).
Lean Six Sigma starts with focusing on the customer and delighting them via speed and quality. The way to achieve this is by improving processes, the environment for doing it in is one of teamwork, and the foundation for it all is data and fact based (as opposed to experience and opinion).
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